Netgear DM200 compatibility

[FezVrasta]

Hi, I'm sorry but I don't speak Hungarian unfortunately.

I'm having problems with the Telekom provided VDSL2 modem (the ZTE H368N) because it reboots by itself and from what I read online, it only supports up to 70-80 mbit/s while my connection should be able to reach 100mbit/s.

Telekom already replaced it few weeks ago, but I'm still having the same problems. So, I ordered a Netgear DM200 modem hoping to replace the ZTE one, but I can't get it to connect to internet.

I inserted the username and password that are setup in the ZTE modem and tried to mimic all the ZTE settings, but it still is unable to connect.

Does anyone know how to make this modem work? Or if there's a way to get a better modem directly from Telekom?

 

Thank you.

Szerkesztve ekkor: 2018. június 19. Szerkesztő: FezVrasta

[btz]

Hi @FezVrasta

Sorry my poor English 

Please drop your dsl info datas into this forum, how we can to see that, there is or there is not a problem with your dsl line. 
You can find it on webbased administrative interface of ZTE.

If this netgear modem supports vdsl2, AnnexJ, bonding technology and if you use pppoe connection type on wan interface of this ordered modem, you should be able to connect to the Internet but you can not use voipbased wirephone and iptv services

Telekom can give you only same type HGW becouse this type HGW supports only the dual-dsl line connections wich needed for your 100mbps connection

Szerkesztve ekkor: 2018. június 19. Szerkesztő: btz

[FezVrasta]

Thanks for the reply @btz!

This is the info I see in the modem:

Type	PPP
Connection Name
xDSL Transfer Mode	PTM
IP Version	IPv4/v6
NAT	Enabled
IP	x.x.x.x.x
DNS
IPv4 Connection Status	Connected
IPv4 Online Duration	18460 sec
Disconnect Reason
LLA
GUA
DNS
prefix delegation for allocation address	Yes
IPv6 Connection Status	Connected
IPv6 Online Duration	18462 sec
WAN MAC	xx:xx:xx:xx:xx:xx

 

Type	DHCP
Connection Name
xDSL Transfer Mode	PTM
IP Version	IPv4
NAT	Enabled
IP	x.x.x.x/255.255.252.0
DNS
IPv4 Gateway	x.x.x.x
IPv4 Connection Status	Connected
IPv4 Online Duration	18504 sec
Remaining Lease Time	67896 sec
WAN MAC	xx:xx:xx:xx:xx

 

Type	DHCP
Connection Name
xDSL Transfer Mode	PTM
IP Version	IPv4
NAT	Enabled
IP	0.0.0.0/0.0.0.0
DNS
IPv4 Gateway	0.0.0.0
IPv4 Connection Status	Connecting
IPv4 Online Duration	0 sec
Remaining Lease Time	0 sec
WAN MAC	xx:xx:xx:xx:xx

 

LINE ID	LINE 0	LINE 1
Link Status	Connected	Connected
Modulation Type	VDSL2	VDSL2
Actual Rate (Up/Down)	12333/34445 kbps	11196/33192 kbps
Attainable Rate (Up/Down)	12945/37823 kbps	11716/38312 kbps
Noise Margin (Up/Down)	6.1/6.1 dB	6/6.8 dB
Line Attenuation (Up/Down)	33.9/18 dB	34/16.6 dB
Output Power (Up/Down)	9.6/14.5 dBm	9.4/14 dBm
Data Path (Up/Down)	Interleaved/Interleaved	Interleaved/Interleaved
Interleave Depth (Up/Down)	129/311	101/299
Interleave Delay (Up/Down)	8/8 ms	8/8 ms
INP (Up/Down)	2/2 symbols	2/2 symbols
Profile	17a	17a
LinkEncap	G.993.2_Annex_K_PTM	G.993.2_Annex_K_PTM
CRC Errors (Up/Down)	0/7	0/0

I don't mind about VOIP or IPTV, I just want the internet connection.

Szerkesztve ekkor: 2018. június 19. Szerkesztő: FezVrasta

[FezVrasta]

I think I've broken the forum with my post above ... Sorry

Szerkesztve ekkor: 2018. június 19. Szerkesztő: FezVrasta

[FezVrasta]

The modem I bought doesn't support DLS bonding unfortunately, I guess I'll have to return it :-(

Szerkesztve ekkor: 2018. június 19. Szerkesztő: FezVrasta

[btz]

@FezVrasta

I guess also this is the problem. This modem does not support bonding. 

This line does not work without bonding, because there is 33mbps in one line. 

Your internet speed reduction comes from that you are too far dslam. Another modem will not be able to help it. Your line speed is max 75mbps with two dsl lines. This is beyond the guaranteed value. 

[FezVrasta]

But how is it possible that the Telekom modem restarts by itself or loses connection all together weekly?

Also, every day I have to restart it because I can't surf the web anymore (some websites don't resolve / DNS problem, I already tried to use a different DNS, e.g. Google 8.8.8.8).

Do you think something can be done to at least have the line to be stable? Thanks!

Szerkesztve ekkor: 2018. június 19. Szerkesztő: FezVrasta

[btz]

@FezVrasta

Your line seems stable, based on the data you send, though not the best, but it's pretty good. But if we want to know more, we should look for longer it. We should be there when the error occurs. We can not do this through the forum sadly.

Ask the Telekom to replace the HGW device. If it does not solved the problem, ask a line check or wire replacement. The problem should be able to solve from this. A closer link to dslam could solve the speed problem

[FezVrasta]

The technicians came again today and swapped my two ADSL lines to two new ones, everything seems to be snappy now! Let's hope it lasts.

Thanks for your help!

[btz]

Hi @FezVrasta

That's great news. Thanks for your feedback. We also hope it will be lasting. 

Have a nice day!